Dos Lunas Bed & Breakfast

Address: 21 Calle 10-92 zona 13 Aurora II    Reservation Line: +(502) 2261-4248

La Aurora Airport

La Aurora International Airport Arriving

ARRIVING TO GUATEMALA CITY AIRPORT

If you are flying to Guatemala, there are some aspects you should consider making your arrival easier and smoother.

In flight the cabin crew will give you a form that you need to fill, and hand it over at immigration.

 IMMIGRATION:

Once you reach immigration, your passport will be stamped for admission, and the stamp will state the amount of days you can stay, according to your country     of origin, North America, European Union, Australia, New Zealand, for example, will have a 90 days visa to visit the country.

If you need to know how to extend your stay, or pay for overstay, please see our section of Immigration and passports

Once you go through immigration, you will reach the baggage belt if you have checked in luggage, and later to customs, right before the exit lobby. There is one machine right near the last luggage carrousel where you can pay USD2.00 for renting a cart.

Prior to the exit door on arrivals, you will find the tourist information desk, car rentals, taxis and shuttle offices. There are two exit doors, left and right.  Airport parking is right in front.

Make sure you have your pickup service organized and arranged a meeting point, because depending on the arrival time, the arrivals hall can be very busy and overwhelming, so it can be difficult to find your hosts.

SERVICES AVAILABLE ON ARRIVALS

ATM:

There is only one atm before the immigration line, on the left side.  It is a 5B.  All ATMs charge approx. USD5.00 per transaction.  The max amount per day allowed to pull out of the atm is Q2000.00

Mastercard and visa is accepted on these ATMs, but maestro card is not.  If you have maestro card, only the BAC ATM (banc of America Central) will accept that card.  

MONEY EXCHANGE: there are world exchange kiosks on arrival, prior immigration and after immigration, despite of the deals they offer to the passengers, the exchange rate does not make much difference.  Always, before arrival, check the official exchange rate with the banks and the rate of these money exchange kiosks.  www.Globalexchange.com

Pros:  they change all kind of international currencies, they are open at the airport 24/7

Cons:  exchange rate is lower compared to the official rate.

BANKS:  there are no banks on arrivals where you can change USD or Euros. If you see a Banrural agency, that bank is not exchanging currency.  Indeed, none of their banks change money to tourists, unless you have an account with them.

PUBLIC TELEPHONES:  there are no public telephones available on arrivals, neither on departures, only outside on the street, it may be dangerous if you are with luggage there in the middle of the night, plus you need local coins.

INTERNET:  free airport Wi-fi is available on departures, but not on arrivals. Although there is one internet access option without password, they seem to belong to one car rental.

LOCAL INTERNET AND MOBIL PHONE COMPANIES:   There is an improvised kiosk on arrivals where you can buy a local sim card, make sure your telephone is unlocked, specially the iPhone. Tigo has more wide coverage, and if sim card tuenti is available, they have great deals with internet and calls.  The kiosk is not open for the late evening flights.

LUGGAGE CART:  They are available next to the last the luggage carrousel and cost USD2.00. So, if you need one, bring USD1.00 bills in good shape.

TAXIS

Before the exit door on arrivals there is a stand that belong to the airport taxis, you can pay for your service there.  Normally to the hotel areas, they charge USD10.00 for the ride; airport taxis zone 13 are authorized taxis.  You can also call uber if you have internet access.

TOURIST INFORMATION DESK

The INGUAT is the official tourist board of Guatemala, they are not always open but if so, they can give you maps and brochures for different destinations and services and can help you to make a call to your hotel. 

CAMTUR (chamber of Tourism) has a hospitality desk on arrivals hall.  The hosts of these two organizations are not always behind desk ready to give you tourist information or assistance, especially during the evening flights.

MISSING LUGGAGE:  you need to fill a report with the airline, make sure you leave telephone and address where you can be reached and, request a direct phone no. of the baggage department of the airline at la aurora airport.  Most of airlines, specially the US airlines, will deliver your luggage to your hotel.

AIRPORT SHUTTLES: Most of the 4- and 5-star hotels, and hostels and bed and breakfasts located near airport, offer free airport shuttle. Check their schedules as not all of them offer 24-hour service.The airport shuttles of these big hotels are normally waiting for passengers outside the arrival’s hall on the left side.  The tourist shuttle to Antigua and the airport taxis are located on the right side.

WE RECOMMEND

  1. Always check if you leave the airport with your passport and with the address where you go,
  2. Contact the airline if you left something on the plane. The airport has a lost and found office.
  3. Passport must be valid at least 6 months
  4. Many airlines will not let you board with one-way ticket, keep that in mind.

Welcome to Guatemala!


La Aurora International Airport Departure

Departing from Guatemala City Airport

The process for airport check in is very simple, and most airline staff are friendly and helpful.  UNITED AIRLINES have one of the most service minded, and efficient staff and their website is the best for selecting your seats, checking availability and flight information.  If you fly with low cost airlines, check with them before going to the airport if you must pay for printing the boarding pass at the airport.

DEPARTURE TAX:  Your airline ticket already included all taxes. No airline or airport staff is authorized to request any payment from you.

CHECK IN:  Be at the airport, at least 2 hrs. before departures.  Most of counters are closed for check in, one hour before flights.  The immigration and security process may be slow.

Photo by Henk Bleker

AIRLINES OPERATING AT LA AURORA AIRPORT

There are 10 international airlines and one local airline operating at La Aurora Airport: 

INTERNATIONAL AIRLINES:

Local airline

Photo by Alejandro Esquité

When you are checking in and getting your boarding pass…The airline will give you a form that you will also have to give to the immigration officer for your departure control. Make sure you have good sight or bring your glasses or a magnifier, you will need it for this form.  Keep in mind that if you don’t have this form ready when it is your turn for passport control, they will send you back to the line.  Each person must fill the form, some people will tell you that one form per family is enough, but the criteria and information from the immigration officers is inconsistent, so to be safe, fill up one form per person.

Photo by Alejandro Esquité

 RESTAURANTS:
Above the airline counters, there is a food court. Although if you have limited time, go straight through security and immigration.  After immigration, toward the departure gates, you will find all kind of restaurants and cafes where you can enjoy a cup of coffee without being stressed.  Services are open from 4 am. The average price for a decent cup of coffee is Q25.00

Some of the restaurants available near the boarding gates

  • MACDONALS
  • PIZZA HUTT
  • SUBWAY
  • CAFÉ BARISTA
Photo by Alejandro Esquité

If you have a domestic flight to Flores, there is only one café (café gitano) before heading toward the boarding gate.  Not many options really, so be prepared with your own bites.  The two airlines operating Flores serve a simple snack on board, but also the flight is short.  (approx. 1 hr.)

Domestic airlines -destination Flores:

  • Avianca:  www.avianca.com  (operates an ATR, turbo prop. 48 Pax) 2 flights a day.
  • Tag: www.tag.com.gt  (Operates, ATR, Jetstream, Saab) 2 to 3 flights a day. (depending on the season)

AIRPORT LOUNGE:  Zacapa Rum lounge is one of the best at the airport. Located near the boarding gates, some airlines use this lounge for their business class passengers.

https://www.loungeclub.com/en/our-lounges/lounge-detail/GUA2

Photo by Wolfgang, Germany.

DUTY FREE:

Souvenir shops for handicrafts, Zacapa Rum and export quality Guatemalan Coffee are available on the duty-free area, near the boarding gates.   If you buy coffee before going to the airport, pack your coffee in checked in luggage instead of hand luggage.

The award-winning Rum, considered the best rum in the world, is one of the favorite products the tourist like to purchase. Avoid buying the rum in duty free if you have a connecting flight in the US or Europe and if you need to go through security control there.   Alternative you can buy your Zacapa Rum in Villa de los Añejos, in zone 10 Guatemala City   near the Westin Hotel. They have similar prices to duty free and the liter option is available among other fine rums from the Botrán House.

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Important information

AIRPORT ENTRANCE:

Upon entry to the departure area, Security staff will request you to show your passport.  Failure in showing the passport. They will not let you in if you don’t have your passport.  Airport is not open 24 hrs. you are not allowed to wait or spend the night inside the airport if you have an early flight or a very late arrival.

There is only one place to buy drinks and snacks outside departures: CAFÉ TUCAN. They have Wi-Fi available for customers.

PARKING:  Airport parking cost Q20.00.

To get to the parking from departures level, follow the side road on the left before getting into the airport entrance, and will lead you to the parking near departures. This road begins behind CAFÉ TUCAN.  In that parking there is also the car rental drop off parking. This is the closest parking for departures entrance.

ATM: There is one 5B ATM at the entrance of the airport, hidden behind the money exchange kiosk.

MONEY EXCHANGE:  global exchange kiosk is also available for all kind of currencies.

BANK:  There is only one bank on departures, (Banrural) they will not change any currency. That bank may be useful for you if you need to buy your entrance ticket to Tikal Park or if you need to pay the fine for your overstay.  Banrural is open from 6 am though.

LUGGAGE STORAGE:  This service not available at the airport.

WAITING AREA: There is no place to wait before the time you check in. the airport does not have 24 hrs. service, so you are not allowed spend the night at the airport.

INTERNET:

Free airport Wi-fi, only available in departures and near the Boarding gates.

GOING TO AIRPORT LA AURORA:

Rush hour:  Take your precautions and avoid Guatemala City rush hour. You don’t want to miss your flight.  If you have Wi-Fi get the app Waze for checking traffic.

Rush hour AM:

From 6am to 9 am from Monday to Friday. Direction west to east and south to north,

Rush hour PM:

From 4 pm to 8 pm.  From east to west and from north to south.

If you stay in the city this is the average time you will take to go to the airport from your hotel and vice-versa, (and when it is not rush hour):

  • Zone 1 and 2:  35 to 40 minutes approx.  
  • Zone 4:  20 to 25 min.
  • Zone 9 and 10:  15 to 20 minutes.
  • Zone 13, Aurora I and Aurora II.  From 2 to 5 minutes.
  • Zone 13, Americas:  10 minutes
  • Zone 14.  15 minutes
  • Zone 15 and 16:  25 to 35 minutes.

FROM ANTIGUA:  due to traffic, count a min. of 1 ½ hr. from Antigua, assuming you go straight to airport.

FROM PANAJACHEL: Consider at least 4 hours to get to the city if you don’t stop in Antigua.

PUBLIC TRANSPORTATION TO AIRPORT:  at this moment we are not able to recommend any reliable and safe public transportation to airport.   The Trans metro (green buses) is the best system but unfortunately, they don’t cover the airport route.  We absolutely do not recommend the use of the red buses, they are extremely unsafe and Transurbano bus is not intended for one-time event, you need to buy a bus card. (not practical)

AIRPORT SHUTTLES: Most of the 4- and 5-star hotel from zone 10, and hostels/bed and breakfasts located near airport, offer free airport shuttle. Check their schedules as not all of them offer 24-hour service.

TAXI:  Uber is the cheapest option if you have access to request this service.  Make sure you provide the exact address where you are located, especially if you are in gated areas.

The Yellow taxis run by meter, but it is complicated to get their    services, you need to call them, provide a telephone number, address, etc.  and they offer the service with a min. waiting time of 15 min. The good news is that you can book them in advance and they accept credit cards, USD and local currency as form of payment. Tel. 2332-1515 (Spanish only) Service is reliable.

Photo by Alejandro Esquité

HAVE A SAFE FLIGHT!